Compare The Best Helpdesk Systems

Sales, marketing or support? With Lime CRM, you'll have everything in one place and have full control of the customer journey. Customise the system to your needs and work smarter every day. A powerful CRM to grow with - developed over 30 years with our customers - Build strong customer relationships. We show you how.

Keeping customers happy and delivering on promises is key to growing your business. With SuperOffice Service, you can give your support teams a panoramic view of your customers, reduce response times and streamline workflows. It helps your teams spend more time on what matters most; delivering service that exceeds expectations. SuperOffice is your Nordic CRM provider and growth platform with over ...

Herodesk is a super simple customer support tool. We integrate directly with all your support channels and your webshop, and supercharge your support with AI agents for suggested replies and an AI chatbot.

Is this the ultimate case management system? Yes, if you want a system that gives you 100% control over your cases and assets. With over 10 million active SaaS users worldwide, TOPdesk has proven to be the best case management system on the market. You get a professional installation and delivery that we agree on. Plus, our Swedish-speaking support and management team will do everything to make su...

Automate and digitise your business! Sales, service, case management, marketing or support? With Sweet, you manage all parts of your business from the same platform to simplify your daily work. Sweet, right? Security is of utmost importance to Sweet Systems and our customers. We are proud to be ISO 27001 certified. Our industry specialised solutions provide unlimited possibilities. We have honed o...

Available as a cloud service and on-premises, ManageEngine Service Desk Plus is a helpdesk solution with ITIL support for all types of organisations, large and small with different feature needs. With advanced ITSM features combined with ease of use, Service Desk Plus helps support teams deliver world-class service with reduced costs. Swedish support and support from Inuit means you get the best o...

Halo is a ground-breaking Service Desk that offers everything you need to manage your service needs - no matter the size of your organisation. Halo transforms your existing manual processes into automated workflows, augmented by industry-leading AI capabilities. The platform empowers you to deliver world-class service to both your customers and employees.

Transform your customer service and create the customer experience of the future with our innovative tool that connects all your media channels. For businesses striving to stay ahead of the curve, we offer a solution that not only organises, but revolutionises the way you meet and exceed customer expectations. Our elegant and powerful case management system unleashes the potential of your employee...

Imbox is a cloud-based HelpDesk platform that focuses on making your company's customer case management as easy as possible, without losing quality in the process. Imbox is well suited for both large and small companies.

An AI platform to improve your customer experience. Build your own AI chatbot. Connect your CRM system to AI and give it superpowers. No coding required.

The CRM system for those who want to get started quickly and then adapt to your growth rate. HubSpot includes everything, such as marketing automation, lead generation, and sales automation for a fixed monthly cost. Plus, you get free access to HubSpot support and integration to Outlook and Gmail. Suitable for all industries and can be linked to your other system support, such as ERP, digital cont...

We offer a versatile business system that engages its users with a simple yet powerful user interface. With Nilex, all employees are involved in the endeavour to deliver the best service to customers and users. With our case management system, you get a wide range of powerful features such as a form editor that allows you to tailor your case processes to the challenges you face. With Nilex, it's e...

Freshdesk is a case management system designed for small and medium-sized businesses. The focus is on helpdesk and customer service. The case management system includes many different functionalities.

The RMT+ case management system is customised according to company needs and industries. With personalised home pages and clear notifications, cases never fall through the cracks.

ManageEngine Support Center Plus is a web-based solution that helps organisations provide a superior customer experience. Organisations can efficiently manage support cases, account and contact information, service agreements, SLA management and knowledge base. Automate the process of creating, organising and tracking tickets into a seamless process with workflow automation.

Agentforce is an agentic AI platform within Salesforce Customer 360 that builds, deploys and supervises autonomous AI agents integrated with CRM, Data 360 and workflows to automate tasks, conversations and actions across channels.

ALVAO offers integrated Service Desk and Asset Management to manage hardware, software and IT processes; including Microsoft integrations and a free 30-day trial.

Atera is a cloud-based IT management platform that offers RMM, patch management, PSA billing and a fully integrated helpdesk with AI-Copilot.

Atlassian offers AI-powered project management and collaboration tools such as Jira, Confluence and Trello for seamless teamwork.

Connecteam is a cloud-based workforce platform that combines time tracking, shift planning, expense management, tasks and internal communication in a single app. It offers GPS time tracking, timesheet approval, job reports and payroll integration.

Deskpro is an omnichannel help desk platform with AI agent assist, AI chatbots, automation, knowledge base and enterprise-grade security deployable SaaS, VPC, sovereign cloud or on-premise.

A cloud-based case management system that is flexibly structured to be used in different areas of use such as customer service, real estate, & heldesk. DH solutions handles over 900 000 cases/year.

Easit GO is a user-friendly case management tool for companies that want to automate their processes. The system offers efficient features such as dashboards, product registers and self-service portal.

With the Etrack1 case management system, your company gets a good overview of all customer cases. With features such as automatic response times, detailed analyses and customer history.

An omni-channel ticketing and ITSM solution (cloud or self-hosted) with Elea AI, SLA and asset management, reporting and extensive integration capabilities.

Outsourced first-line helpdesk and incident management services: technical support, ticket logging, live chat, email, call handling and bespoke out-of-hours services to maintain business continuity and customer experience.

Enterprise-grade, AI-powered service software for outstanding customer and employee experiences.

Front is a customer service and communication platform that brings all customer interactions together in a single inbox. It combines the personalised touch of email with collaboration tools, enabling teams to work together in real time and manage multiple communication channels, including SMS and social media. Front can serve as an alternative to traditional CPaaS systems by offering an effective ...

Front is a modern helpdesk platform with a shared inbox, ticket function, AI-driven automation and comprehensive analytics.

Gladly is an AI-driven customer service platform that strengthens personal end customer relationships in lifelong conversations across all channels and is therefore more than a classic helpdesk.

Gorgias is a specialised helpdesk system for e-commerce that integrates ticketing, chat, social messaging, SMS and telephone. It offers automation, AI tools and shop data directly in the support dashboard.

HaloITSM is a unified ITSM/ESM solution offering incident, change, problem, CMDB, service catalogue, self-service portal and AI-driven automation to streamline support and improve customer experience.

One of the most popular service desk systems on the market. HappyFox is suitable for all companies that want a complete platform for their customer service. With features such as ready-made templates, built-in self-help and sentiment analysis.

A full-stack help desk with ticketing, knowledge base, AI agents, chatbot, workflows and analytics to streamline support, automate repetitive tasks and improve agent productivity.

HEINZELMANN Service.Desk is a modular helpdesk and ITSM platform with ticketing, SLAs, knowledge database, asset integration, chat and e-mail connection for internal and external users.

Help Scout offers a shared inbox, knowledge base, live chat and AI-enabled self-service to organise, automate and quickly answer conversations.

HelpCrunch offers live chat, shared inbox, knowledge base, chatbots, popups and email marketing to combine customer support, lead generation and automation in one SaaS platform.

Helpdesk 365 is a helpdesk solution that is fully integrated into Microsoft 365 and works via Teams, SharePoint and Outlook. It offers ticketing, automation, role management and reporting directly in the M365 ecosystem.

Hiver is a Gmail-centred, AI-supported helpdesk system with ticket management, SLA tracking, live chat, voice, WhatsApp support and an integrated knowledge database.

HubSpot Service Hub is a cloud-based helpdesk and customer service platform with ticketing, SLA management, automation, self-service and deep CRM integration.

Infowise Helpdesk is an IT support solution that brings together the company's technical support in one centralised platform. The system makes it easy for employees to create, track and resolve IT-related requests so that issues are handled quickly and in a structured manner. The solution acts as a single point of access to support and helps organisations reduce downtime and ensure more stable IT ...

Intercom is a cloud-based live chat tool suitable for both large and small businesses. Intercom simplifies customer case management and helps increase sales through its proactive chat feature, lead management, and reporting tool that makes it easy to track employee performance.

Intercom is a modern AI-supported helpdesk system with ticketing, conversational inbox, SLAs, automated workflows, live dashboards and self-service publication of the knowledge base.

Jira from Atlassian is a project management system for agile teams working on projects. Scrum, Kanban and Gantt charts on which the system is based enable easier project management in your company.

An omnichannel AI Help Desk platform that automates triage, drafts responses, resolves repetitive tickets for $1 each, integrates with major tools and includes a knowledge base that learns from tickets.

A case system that can be used for different types of cases such as deviation management, service assignments and helpdesk. Modern functions that can be customised to meet different needs.

An AI-powered customer service CRM platform that brings together ticketing, omnichannel messaging, knowledge base, automation and AI agents for customers and employees.

LiveAgent offers a fast and efficient live chat tool suitable for both large and small businesses. With hundreds of integration modules, response templates and automatic distribution of incoming cases.

The company offers an advanced SIEM-based cybersecurity software that through its integrated DLP capabilities detects, prioritises, investigates and responds to various security threats. The system intelligently combines threat intelligence machine learning-based anomaly detection and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console ...

NinjaOne is a cloud-based IT management platform with integrated helpdesk ticketing. Endpoint monitoring, patch management, remote control and automation are directly linked to tickets.

Omnidesk offers a cloud-based customer service platform with ticketing, VOIP telephony, SLAs, dashboards, API-first integrations and multi-channel timelines to deliver personalised customer service.

OMNITRACKER IT Service Management Centre is an ITIL-based helpdesk and service management system with extensive automation, SLA control and BI reporting. It is flexibly customisable and structured as a modular platform.

OneDesk combines online HelpDesk and project management software. Manage your customers and administer team projects with a single application. OneDesk offers a comprehensive omnichannel management solution that allows you to coordinate and optimise your customer interactions across different channels. The platform is designed to manage all aspects of your customer service and project management,...

osTicket is an open-source helpdesk and ticketing system with email integration, SLA management, knowledge base and cloud or on-premise hosting options.

OTRS is a comprehensive service management suite with structured ticketing, automation rules, SLA/workflow control and multichannel support. It is now being continued under EasyVista.

A cloud-based helpdesk system with AI support, omnichannel ticketing, automation, SLA management and self-service portal, making it ideal for SME support teams.

SAP Service Cloud is a cloud-based customer service platform with AI-supported case management, omnichannel support and deep integration capability into the SAP suite. It offers intelligent automation, real-time dashboards and self-service portals for efficient customer care.

An AI-supported, enterprise-capable ITSM/ESM system from Germany (formerly helpLine) with ticket management, self-service, change, incident and SLA management as well as process automation.

ServiceDesk Plus is an ITSM platform for incident, problem, change and asset management. It combines ticketing, expertise database, automation and analytics with omnichannel support functionalities. The platform is available in the cloud and on-premise and integrates AI tools such as Zia and Microsoft Copilot

A customer service system that automates the handling of customer cases. Suitable for both small and large companies and offers features such as chatbot, omnichannel and dashboards.

A cloud AI and workflow platform that automates processes, powers AI agents, unifies data and improves customer and employee experiences across the enterprise.

ServoDesk is a cloud-based ESM/ITSM platform with ticketing, self-service, SLA, workflows, asset/CMDB, chat and knowledge database for internal and external users.

A cloud-based, AI-supported ITSM platform with ticketing, asset management, CMDB, change management, self-service portal and multichannel communication - built according to ITIL standards.

A free, cloud-based helpdesk and IT management platform for tickets, asset/network monitoring, reporting and knowledge base.

Sprinklr offers predictive, preview and progressive dialer solutions that make it possible to automate dialling, receive calls and manage outbound campaigns. All calls are recorded so that managers can keep track and provide feedback to agents. The solution is cloud-based and offered as part of Sprinklr's contact centre software.

SupportBee is a lightweight, shared inbox-based helpdesk system with an integrated knowledge base and customer portal that is perfect for email-centred support.

SupportPal is on-premise help desk software that unifies email, web, API, widget, phone/SMS/WhatsApp and social channels with SLAs, automation, multi-brand and multilingual support.

HelpDesk is a cloud-based helpdesk software with ticket management, automation, AI functions, SLAs, analytics and multichannel communication.

VisionFlow is a case management system developed to streamline workflows within organisations. The system is user-friendly and contains many powerful tools and functions within case management.

A complete customer service solution with Help Desk, Satellite Help Desk, ITIL/PinkVERIFY Service Desk and Live Chat for ticketing, asset/CMDB, knowledge base and multi-company management.

A configurable ITSM and helpdesk platform offering ticketing, knowledge base, automation, AI, analytics, asset management and extensive integrations to centralise service delivery.

A SaaS platform to build AI Agents, manage omnichannel conversations and centre customer data. Publish on website, WhatsApp, Instagram and more.

weclapp Helpdesk is a cloud-based ticket solution as a module in weclapp ERP, including mail and web ticketing, SLA management, self-service portal and integrated FAQ/KB function.

Zammad is a powerful, open-source helpdesk system with ticketing, SLA handling, multichannel support and an integrated knowledge database. It offers real-time web and mobile interfaces as well as numerous automation and integration options.

Zendesk is one of the world's largest helpdesk systems and offers a complete customer service system for companies of all sizes. With features such as ready-made response templates, real-time chat function and self-help portal.

Zoho Desk is a good choice of customer service system for smaller companies that want a system that can grow with them. With features such as ready-made templates, multi-channel functionality and live chat function.