Service Processes
Service Processes appears in the following categories
What is Service Processes?
An AI-supported, enterprise-capable ITSM/ESM system from Germany (formerly helpLine) with ticket management, self-service, change, incident and SLA management as well as process automation.
Who is Service Processes suitable for?
Perfect for larger companies, public administration and IT service providers that require ITIL-compliant, fully automated and end-to-end service processes.
Company size
What size of company is this system suitable for?
101-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
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Service Processes product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
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