OTRS Helpdesk-Software
OTRS Helpdesk-Software appears in the following categories
What is OTRS Helpdesk-Software?
OTRS is a comprehensive service management suite with structured ticketing, automation rules, SLA/workflow control and multichannel support. It is now being continued under EasyVista.
Who is OTRS Helpdesk-Software suitable for?
Ideal for larger enterprises, ITSM/helpdesk teams, MSPs and compliance-driven organisations that require robust SLA control, compliance and deep customisability.
Company size
What size of company is this system suitable for?
101-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
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OTRS Helpdesk-Software product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
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