Which Live Chat System Should You Choose?
Do you want to increase conversions and have satisfied returning customers ? Add a chat function to your website. With a live chat, you provide customers with quick personal service in a preferred communication form. Gone are the long phone queues and several days of waiting for email responses. You increase sales opportunities and make work more enjoyable. It's just as easy for you as it is for customers to use a chat. You become available, and visitors have a positive experience with you and your brand. Additionally, it's easy to get started with a live chat. You can add smart features to your cloud-based chat tool and in many cases integrate it with your CRM system.
When you are ready, BusinessWith will help you choose a suitable tool for live chat. What suits you best? Filter and search. Good luck with choosing a live chat tool for your company.
Quick Guide
List of 26 different Live Chat Software
Herodesk is a super simple customer support tool. We integrate directly with all your support channels and your webshop, and supercharge your support with AI agents for suggested replies and an AI chatbot.
Convert existing website traffic with Weply's live chat. Through a personalised and daily chat on your website, our chat consultants welcome your visitors and help them find the information they need. In addition to ensuring you're available 24/7 and that your visitors have a great online experience, we also collect and relay information about the customers who fulfil your lead requirements and wa...
Ebbot is a Swedish player that offers a cloud-based AI chatbot with natural language support, API integration, and ready-made integration modules for quick deployment and ease of use.
Acquire live chat puts customer relationships in focus. With saved conversations, customer information, and a single dashboard, businesses can easily keep track of past interactions, leading to happier customers and higher sales.
With Chatra's cloud-based live chat platform, companies can organise all their communication with customers in one place. Thanks to simple integration modules, the company can have a user-friendly overview of all its communication channels, live chat as well as email and Facebook messages.
With ClickDesk, your business can offer both live and video chat on your website for a better customer experience. Convert more visitors into customers using ClickDesk's cloud-based and easy-to-use chat tools.
Engage and convert more visitors to your website with features such as proactive chat, response templates and smart work distribution: packaged in an easy-to-use, cloud-based LiveChatt platform.
With the Etrack1 case management system, your company gets a good overview of all customer cases. With features such as automatic response times, detailed analyses and customer history.
Freshchat helps businesses improve customer management by combining live chat with chatbot functionality, for personalised and easy customer service. With features like proactive chat, response templates, and third-party integration for a user-friendly workflow.
One of the most popular service desk systems on the market. HappyFox is suitable for all companies that want a complete platform for their customer service. With features such as ready-made templates, built-in self-help and sentiment analysis.
Intercom is a cloud-based live chat tool suitable for both large and small businesses. Intercom simplifies customer case management and helps increase sales through its proactive chat feature, lead management, and reporting tool that makes it easy to track employee performance.
Jivochat's live chat and customer case management software enables the seamless integration of most common communication channels, in a user-friendly and efficient dashboard. The cloud-based solution makes it fast and efficient to manage all your company's customer cases with features such as proactive chat, voice chat, and integration modules.
Leadoo is a chatbot developed specifically for marketing and sales. With the help of contact communication, live chat and a user-friendly conversation builder, a company can streamline its business processes. Live Chat works seamlessly on both desktop and mobile devices - for both parties. No longer tied to their desktops for Live Chat, your customer service agents can also have conversations on ...
LiveAgent offers a fast and efficient live chat tool suitable for both large and small businesses. With hundreds of integration modules, response templates and automatic distribution of incoming cases.
LiveChat is one of the most popular live chat platforms on the market. With easy integration modules, proactive chat and a unified dashboard, companies can streamline their support and sales activities.
My LiveChat is an easy-to-use and free live chat tool that is well suited for companies that want to streamline their customer management and convert more website visitors into customers. With features such as real-time visitor information, saved conversations and response templates.
Collect and store customer information and improve both your company's sales and customer service with the Olark live chat platform. With the help of reporting tools, smart work distribution, and visitor tracking, companies can increase their sales and reduce their support times.
Podium offers a modular platform for company support and customer communication tools. The customisable system allows companies to choose the features that suit them best. Features include, among others, video chat, proactive chat and smart work sharing, making the management of customer cases even smoother.
A fully cloud-based and user-friendly live chat platform. Thanks to the aggregated dashboard, conversation history and customer information, the company can customise sales and support for each visitor.
REVE chat is a cloud-based multi-channel platform for enterprise live chat. With the help of REVE chat, the company can make direct contact with its visitors and handle both support cases and leads.
Smartsupp makes it easy to contact and respond to customer queries, whether it's via desktop, tablet or mobile. Smartsupp's live chat tool enables a personalised customer experience for support cases and sales support. With features such as proactive chat, multi-channel connection and ready-made API and integration modules.
Follow and engage with visitors on your website, mobile app or free customisable page. Tawk.to is the most used live chat software in the world.
Tidio is an easy-to-use, cloud-based live chat solution that is easily integrated into your company's website, using ready-made integration modules or JavaScript API. Additional features include visitor tracking and proactive chat, among others.
Userlike makes it easy to both create and maintain customer relationships. Thanks to the smart cloud-based platform, all ongoing and historical chats are collected in a common dashboard. With smart division of labour, saved customer information and chat history, the company creates a closer relationship with its customers.
Zendesk is one of the world's largest helpdesk systems and offers a complete customer service system for companies of all sizes. With features such as ready-made response templates, real-time chat function and self-help portal.
Zoho Desk is a good choice of customer service system for smaller companies that want a system that can grow with them. With features such as ready-made templates, multi-channel functionality and live chat function.
7 Things to Consider When Providing Customer Service via Live Chat
Chatting may be in the DNA of your support staff, but there are some important things to consider for those of you choosing live chat as a customer service tool.
- Hours. A chat needs to be open for a number of hours each day, at least on weekdays. You don’t want the customer to “turn around at the door” because the chat is closed and she is referred to email contact. Quick responses are worth a lot.
- Prepare a FAQ. When the chat is closed, or before the customer has received help from a customer service representative, you can offer ready answers to a number of common questions. The customer can search for the answer directly in the chat while waiting for personal service.
- Choose Pages. Where do customers need help? You can place the chat function everywhere on the site or on selected pages. Regardless, you often see where the visitor is when she chooses to start a conversation with you.
- Consider Language. It may sound a bit bureaucratic, but a policy for language use is a good idea. It’s important that customers are met in a professional manner. Save responses to recurring questions to be able to paste them into the chat. Quick responses lead to satisfied customers, and you save time. And: Prepare friendly welcome and closing messages that frame the interaction.
- Be Personal. By asking for the customer’s name, or asking her to identify herself with bank ID, your support staff can see previous cases and quickly pick up any unresolved questions and other information.
- Follow Up. Some tools offer the ability to sort conversations with tags and to forward them to colleagues for follow-up. The customer can often receive a copy of your conversation to return to the answers and any links.
- Analyze. Don’t forget to set aside time for reflection. Many systems offer statistics on common questions, response times, and more. Schedule analysis and continuously review how you can improve your dialogue with customers.
We at BusinessWith help you choose a live chat tool. Welcome to compare. Feel free to reach out if you have questions!
Description of live chat features
Chat history
Customer information
Measure customer satisfaction
Overall Dashboard
Response templates
Track visitor activity
