Zammad Helpdesk
Zammad Helpdesk appears in the following categories
What is Zammad Helpdesk?
Zammad is a powerful, open-source helpdesk system with ticketing, SLA handling, multichannel support and an integrated knowledge database. It offers real-time web and mobile interfaces as well as numerous automation and integration options.
Who is Zammad Helpdesk suitable for?
Ideal for medium-sized and larger IT teams, MSPs and organisations that want to operate SLA-compliant support and require flexibility in operation (cloud/on-premise) and data protection.
Company size
What size of company is this system suitable for?
11-500
Support
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Zammad Helpdesk product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
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