ServIT Center
ServIT Center appears in the following categories
What is ServIT Center?
Company size
What size of company is this system suitable for?
1-500
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
What do others think of the system?
Reviews and ratings of ServIT Center
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Head of Real Estate•
Micro business (1-10)•
Verified reviewer•
Sweden•
March 2024
What do you like most?
Easy to use and customisable to your business needs.
What do you like least?
The only thing I can comment on is that it updates with a certain delay, so if my colleague has opened a case, but I have to answer the customer myself, I have to wait about 10 minutes before I can access the writing window in the case. One wish is also that among the four icons at the top (i.e. "to handle"; "handle today"; "received today"; "closed today") "my cases" is added where you can quickly see how many you have.
What problems do you feel ServIT Center solves?
Communication with customers is much smoother with Servit! Now we have time to work on solving the errors instead of emailing back and forth with information. It's great!
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
IT technician responsible for the administration of ServIT•
Large business (500+)•
Verified reviewer•
Sweden•
August 2023
What do you like most?
ServIT is easy to use and has good administration. But the best thing about ServIT is the support. ServIT has an incomparably fast and good support. No matter how complicated my question or problem is, I have received lightning-fast help
What do you like least?
There is nothing to criticise.
What problems do you feel ServIT Center solves?
ServIT is a very good solution if you want to have a support loop that users call in to.
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer service manager•
Small business (11-100)•
Verified reviewer•
Sweden•
April 2023
What do you like most?
The user interface and ease of use
What do you like least?
Nothing special
What problems do you feel ServIT Center solves?
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
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ServIT Center product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
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