ServiceDesk Plus - MicroNova
ServiceDesk Plus - MicroNova appears in the following categories
What is ServiceDesk Plus - MicroNova?
ServiceDesk Plus is an ITSM platform for incident, problem, change and asset management. It combines ticketing, expertise database, automation and analytics with omnichannel support functionalities. The platform is available in the cloud and on-premise and integrates AI tools such as Zia and Microsoft Copilot
Who is ServiceDesk Plus - MicroNova suitable for?
The solution is suitable for SMEs to large companies that want to map ITIL-compliant processes. It is ideal for IT departments with requirements for SLA, asset management, self-service portals and automation.
Company size
What size of company is this system suitable for?
11-500+
Support
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ServiceDesk Plus - MicroNova?
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ServiceDesk Plus - MicroNova product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
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