First Call Helpdesk
First Call Helpdesk appears in the following categories
What is First Call Helpdesk?
Outsourced first-line helpdesk and incident management services: technical support, ticket logging, live chat, email, call handling and bespoke out-of-hours services to maintain business continuity and customer experience.
Who is First Call Helpdesk suitable for?
UK-based 24/7 outsourced helpdesk and call centre delivering phone, email and live chat support for software, EPOS, identity platforms, property and facilities management.
Company size
What size of company is this system suitable for?
1-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
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First Call Helpdesk?
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First Call Helpdesk product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
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