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Help Scout

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Help Scout appears in the following categories

What is Help Scout?

Help Scout offers a shared inbox, knowledge base, live chat and AI-enabled self-service to organise, automate and quickly answer conversations.

Who is Help Scout suitable for?

Help Scout is suitable for teams that want to scale customer support without losing the human touch. Suitable for B2B and B2C support teams of different sizes.

Company size

What size of company is this system suitable for?

1-500+

Support

How can you contact the supplier?

Free trial

Can I get a free trial?

Yes

No

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Help Scout product features

Help Desk Software

Automated ticket management

Dashboard with live tracking

Deviation management

Division of responsibilities

Integration support

Internal help desk

Knowledge base

Permission management

Prioritisation

Reminders

SLA management

Statistics & monitoring

Customer Service Software

Case status

Handling time

Live chat

Phone

Prioritisation

Self-help

Sentiment analysis

Smart division of labour

Standard reply

Statistics and reports

Tickets

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system suit me?

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Help Scout appears in the following categories