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Onedesk

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What is Onedesk?

OneDesk combines online HelpDesk and project management software. Manage your customers and administer team projects with a single application. OneDesk offers a comprehensive omnichannel management solution that allows you to coordinate and optimise your customer interactions across different channels. The platform is designed to manage all aspects of your customer service and project management, with features such as centralised communication, ticketing, task automation and more.

Who is Onedesk suitable for?

Whether you work in customer service, project management or business management, OneDesk gives you the tools to manage and optimise customer interactions across all channels. The platform is suitable for small and medium-sized businesses as well as larger companies that want a platform to grow with.

Company size

What size of company is this system suitable for?

1-500+

Support

How can you contact the supplier?

Free trial

Can I get a free trial?

Yes

No

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Onedesk product features

Help Desk Software

Automated ticket management

Dashboard with live tracking

Division of responsibilities

Integration support

Internal help desk

Knowledge base

Prioritisation

Reminders

Statistics & monitoring

Omnichannel Commerce Software

Automation and workflow management

Integration of multiple communication channels

Unified customer communication across channels

Customer Service Software

Handling time

Live chat

Phone

Prioritisation

Self-help

Sentiment analysis

Standard reply

Statistics and reports

Tickets

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