Kundo
Kundo appears in the following categories
What is Kundo?
Who is Kundo suitable for?
Company size
What size of company is this system suitable for?
11-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
What do others think of the system?
Reviews and ratings of Kundo
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer Service Manager•
Small business (11-100)•
Verified reviewer•
Sweden•
April 2026
What do you like most?
Simplicity and Chloé
What do you like least?
The statistics but I know you are working on them
What problems do you feel Kundo solves?
Accessibility and CSAT follow-up
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Business Development Project Manager•
Medium-sized business (101-500)•
Verified reviewer•
Sweden•
October 2020
What do you like most?
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
What do you like least?
What problems do you feel Kundo solves?
The products are very good and easy to use, they make it easier for us as a company, our customer service and support first and foremost, as well as for our customers and retailers.
Ease of use
Support and service
How satisfied are you overall?
Customer service agents•
Large business (500+)•
Verified reviewer•
Sweden•
October 2020
What do you like most?
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better. Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
What do you like least?
What problems do you feel Kundo solves?
Ease of use
Support and service
How satisfied are you overall?
Kundo product features
Chatbot Software
AI chatbot
API
Connection to live chat
Customer service
Integration modules
Multilingual support
Natural language
No-code
Rule-based chatbot
Sales support
Social media integration
Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Customer Service Software
Case status
Handling time
Live chat
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
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