Sweet Systems
vs
Onedesk
Sweet Systems
Onedesk
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Product features in Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Pros
The highly responsive support team, dedicated points of contact, the intuitive user interface, the ability to create your own automations, and the team’s openness and flexibility when it comes to customer requests
Great support from Sweet, flawless system with few interruptions
Sorry, no data yet.
Reviews
Cons
There isn’t much to criticise. A few minor features are missing, such as the ability to filter for empty values in the CRM, for example.
Duplication of images and files in case management
Sorry, no data yet.
