Sweet Systems
Sweet Systems occurs in the following categories
Description of Sweet Systems
Company size
What size of company is this software suitable for?
11-500+
Mobile app
Is there a mobile app?
Support
How can you contact the supplier?
Education
How can you train the customer?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Sweet Systems
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Value for money
How satisfied are you overall?
Integration
Commercial Excellence•
Medium enterprise (101-500)•
Verified person•
Sweden•
July 2026
What do you like most?
The highly responsive support team, dedicated points of contact, the intuitive user interface, the ability to create your own automations, and the team ’s openness and flexibility when it comes to customer requests
What do you like least?
There isn’t much to criticise. A few minor features are missing, such as the ability to filter for empty values in the CRM, for example.
What business-critical problems do you feel Sweet Systems solves?
The CRM enables effective cross-departmental communication, easy tracking of sales projects, and comprehensive documentation of customer activities. The Sweet Automation backend makes it easy to create complex reports and analyses and to automate various process steps. These automations save our sales team a significant amount of time and contribute to higher data quality and greater data reliability.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Value for money
How satisfied are you overall?
Claims investigator•
Large company (500+)•
Verified person•
Sweden•
May 2026
What do you like most?
Great support from Sweet, flawless system with few interruptions
What do you like least?
Duplication of images and files in case management
What business-critical problems do you feel Sweet Systems solves?
Sweet system gives a good overview of our Damage/Theft investigations, fully satisfied.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Comment from software owner
Administrator for Damage/Theft•
Large company (500+)•
Verified person•
Sweden•
May 2026
What do you like most?
The system is very easy to work in and is incredibly helpful in keeping track of all cases. The new features that we will get when upgrading, will make the work more efficient. Automatic reminder emails etc.
What do you like least?
Duplicate files in the case difficult to keep track of. With each mailing to the customer, files/images are duplicated.
What business-critical problems do you feel Sweet Systems solves?
We are able to collect all customer damage, thefts and traffic damage from our customers and depots in a quick and clear way. These can be easily followed up and customers are informed immediately about damage etc. No case is missed.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Comment from software owner
Sweet Systems product features
CRM Software
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Sales forecasts & data
Send newsletter from CRM
Track leads
Help Desk Software
Automated case management
Dashboard with live tracking
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
AML Software
AI implementations
Due diligence
Dynamic customer risk assessment and scorecard
Identity Verification
Investigation Tools
Regulatory reporting
Sanctions Screening
Transactions Screening
KYC Software
API
Automatic notifications
Background checks
ID identification
Onboarding
PEP identifications
Real-time updates
Risk assessments
Watch list
Online Form Builder Software
API Integration
Create forms
Document templates
E-signings
Flexible forms
Statistics and Analysis
Verify with BankID
Field Service Management Software
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Case Management Software
360 view (oneview in real time)
Case & response templates
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Workflow Automation Software
Analyzes and reports
API
Low code
Monitoring
Process management
Triggers
Customer Service Software
Case status
Handling time
Livechat
Priority function
Self-help
Smart division of labour
Standard reply
Statistics and reports
Tickets
Compliance Management Software
API
Automatic notifications
Background checks
Completed regulations
DORA
ID identification
IFRS16
NIS2
Onboarding
PEP identifications
Real-time updates
Risk assessments
Watch list
Marketing Automation Software
Cart left
Create form
Lead generation
Lead Score
Personalised communication
Scheduling events
Segment flows
Split testing / a-b
Webhook
Sales Enablement Software
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
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