ServiceDesk Plus
ServiceDesk Plus appears in the following categories
What is ServiceDesk Plus?
Company size
What size of company is this system suitable for?
101-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
What do others think of the system?
Reviews and ratings of ServiceDesk Plus
Ease of use
Collaboration with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Range of features
Dispatcher•
Large business (500+)•
Verified reviewer•
Sweden•
December 2021
What do you like most?
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed. A complete product for ITSM
What do you like least?
Documentation does not always match the functionality of the product. Not enough granular role management for administrators.
What problems do you feel ServiceDesk Plus solves?
The right person gets the right case at the right time.
Ease of use
Collaboration with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Global IT Service Owner•
Large business (500+)•
Verified reviewer•
Sweden•
November 2021
What do you like most?
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
What do you like least?
Integration with/between other ITSM systems.
What problems do you feel ServiceDesk Plus solves?
ServiceDesk Plus provides us with an end-to-end solution for our Global ServiceDesk where we can offer customised support and services for our entire organisation.
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
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ServiceDesk Plus product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
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system suit me?
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