SuperOffice Service
vs
ServiceDesk Plus
SuperOffice Service
ServiceDesk Plus
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 20 reviews
Based on 2 reviews
Ease of use
4.3
Collaboration with the supplier
4.8
Support and service
4.7
Range of features
4.4
Customisation and flexibility
4.5
Integration
4.2
Value for money
4.5
How satisfied are you overall?
4.3
Ease of use
4.5
Collaboration with the supplier
5.0
Support and service
4.0
Range of features
5.0
Customisation and flexibility
4.0
Integration
3.5
Value for money
5.0
How satisfied are you overall?
4.5
Reviews
Pros
Provides a good overview of all incoming cases. Easy for users to work with.
Simple case management that creates good traceability. Easy to collaborate with others in the company by assigning the task.
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed.
A complete product for ITSM
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
Reviews
Cons
A bit locked in functionality (for now).
I would like the small free text search to be broader. Our contact person at SO received my feedback with interest and commitment, looking forward to further development.
Documentation does not always match the functionality of the product.
Not enough granular role management for administrators.
Integration with/between other ITSM systems.
SuperOffice Service
ServiceDesk Plus
