Nilex
Nilex appears in the following categories
What is Nilex?
Company size
What size of company is this system suitable for?
1-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
What do others think of the system?
Reviews and ratings of Nilex
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Aftermarket Controller•
Medium-sized business (101-500)•
Verified reviewer•
Sweden•
March 2021
What do you like most?
The simplicity and ease of use of the SSP. It makes it very easy to teach our customers how we want them to register their tickets.
What do you like least?
Configurations. I think there is a good chance to reorganise how the settings are presented to make it easier for a SuperAdmin to go in and make the changes they want. Then we miss an easier integration to send out tickets by email in a smoother way.
What problems do you feel Nilex solves?
Nilex allows us to control what information we want from our customers. It allows us to use those statistics to develop our organisation, something that we were not able to do before.
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
IT Support Manager•
Large business (500+)•
Verified reviewer•
Sweden•
February 2021
What do you like most?
That it is an easy system to work in for caseworkers and administrators to develop it.
What do you like least?
Trying to keep a steady introduction of different things that you want to do with the system.
What problems do you feel Nilex solves?
A simplification for our users to be able to find solutions themselves in the knowledge bank. A clarity for the administrators to work with the right case according to our SLA levels.
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
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Nilex product features
Help Desk Software
Automated ticket management
External help desk
Integration support
Internal help desk
Knowledge base
Reminders
SLA management
Statistics & monitoring
Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Contract Management Software
Administrative permission levels
Automatic reminders
Contract overview
Contract review tools
Search function
Statistics
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