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Verbu

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What is Verbu?

Verbu is an AI-powered customer service platform that automates the handling of enquiries via phone, chat and messaging channels. The system acts as a digital employee that can answer questions, book appointments, qualify leads and update company systems - all without manual handling, even outside normal business hours. The platform can be integrated with existing tools such as CRM systems, booking systems and helpdesk solutions so that information from conversations is automatically registered and updated.

Who is Verbu suitable for?

Verbu is ideal for organisations that want to automate customer service and support without increasing staffing levels. The system helps manage repetitive queries, improve customer availability and free up time for more value-added tasks, both in telephony and online communication.

Company size

What size of company is this system suitable for?

11-500+

Support

How can you contact the supplier?

Free trial

Can I get a free trial?

Yes

No

What do others think of the system?

Reviews and ratings of Verbu

Ease of use

Collaboration with the supplier

Support and service

Range of features

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

No more missed customer calls

Manager•

Small business (11-100)•

Verified reviewer•

Global•

August 2026

What do you like most?

I like the fact that i never miss any customers anymore. Ususally i lost many potential customers on a daily basis - but now everyone get the help and support when they need. Another great thing is that the teeam behind Verbu is very service minded, and make sure that everything runs smoothely. My customers sometimes get confused whether its a real human or AI they talk to.

What do you like least?

I would prefer hiring a real human to take my phone 24/7 - but thats not an option. So this is the better alternative.

What problems do you feel Verbu solves?

Avaliability is the most important thing it solves. My customers are always able to reach my business.

Ease of use

Collaboration with the supplier

Support and service

Range of features

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

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for this company?

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Verbu product features

Chatbot Software

AI chatbot

API

Connection to live chat

Customer service

Integration modules

Multilingual support

Natural language

No-code

Rule-based chatbot

Sales support

Social media integration

Customer Service Software

Case status

Live chat

Phone

Self-help

Sentiment analysis

Smart division of labour

Standard reply

Statistics and reports

Business Phone Systems

Integration with business systems (CTI)

Interactive voice response (IVR)

Opening hours & time-based routing

Operator independence (number portability)

Queuing system

Response groups/queues (ACD)

Voice menu with keypad selection

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