Lime CRM
vs
Verbu
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 150 reviews
Based on 1 reviews
Ease of use
4.4
Collaboration with the supplier
4.4
Support and service
4.5
Range of features
4.2
Customisation and flexibility
4.3
Integration
3.9
Value for money
3.9
How satisfied are you overall?
4.3
Ease of use
4.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.0
Customisation and flexibility
4.0
Integration
4.0
Value for money
5.0
How satisfied are you overall?
5.0
Reviews
Pros
That there seem to be so many possibilities to mould lime in the way you want it
Simple and clear. Logical flows.
I like the fact that i never miss any customers anymore. Ususally i lost many potential customers on a daily basis - but now everyone get the help and support when they need.
Another great thing is that the teeam behind Verbu is very service minded, and make sure that everything runs smoothely.
My customers sometimes get confused whether its a real human or AI they talk to.
Reviews
Cons
The IT security level, but mainly because we are sitting on an older Lime solution that we are moving away from.
That I feel that some things that should be automatic/integrated require manual intervention from Lime staff and thus cost.
I would prefer hiring a real human to take my phone 24/7 - but thats not an option. So this is the better alternative.
