SugarCRM
SugarCRM appears in the following categories
What is SugarCRM?
Company size
What size of company is this system suitable for?
1-500+
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
What do others think of the system?
Reviews and ratings of SugarCRM
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Vendors•
Small business (11-100)•
Verified reviewer•
Sweden•
January 2022
What do you like most?
I get a good overview of business opportunities
What do you like least?
It is not the most fun system to work in
What problems do you feel SugarCRM solves?
Control
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
CRM Analyst•
Medium-sized business (101-500)•
Verified reviewer•
Sweden•
December 2021
What do you like most?
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
What do you like least?
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
What problems do you feel SugarCRM solves?
Huge gains in: Time, efficiency and maintaining the integrity of data and processes. The automation of manual tasks where possible and making all this practical and transparent in the reports I get out of the system.
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Technicians•
Small business (11-100)•
Verified reviewer•
Sweden•
December 2021
What do you like most?
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
What do you like least?
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
What problems do you feel SugarCRM solves?
Sugar Serve is a tool that has helped us automate our customer support. We are able to scale up very quickly and improve our efficiency which creates a better relationship with our customers. It's very cost-effective overall and has helped us reach more customers in the right timeframe.
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
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SugarCRM product features
CRM Software
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
Education
Email marketing module
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Reporting and real-time sales forecasts
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
Marketing Software
Abandoned basket
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Create campaigns
Create forms
Dashboard
Design templates
Email marketing
Event scheduling
Landing page
Lead management
Lead scoring
Market reports
Mobile marketing
Personalised communication
Physical advertising
Segmented flows
Smart recommendations
Smart recommendations/AI
Social media
Social media integration
Split testing (A/B)
Webhook
Website builder
Website monitoring
Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Sales Enablement Software
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
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