HubSpot CRM
vs
SugarCRM
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in CRM Software
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Exsitec
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
Product features in Marketing Software
Abandoned basket
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Create campaigns
Create forms
Dashboard
Design templates
Email marketing
Event scheduling
Landing page
Lead management
Lead scoring
Market reports
Mobile app for analytics
Mobile marketing
Mobile marketing/SMS
Personalised communication
Physical advertising
Platform-optimised design
Segmented flows
Smart recommendations
Smart recommendations/AI
Social media
Social media integration
Split testing (A/B)
Webhook
Website builder
Website monitoring
Abandoned basket
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Create campaigns
Create forms
Dashboard
Design templates
Email marketing
Event scheduling
Landing page
Lead management
Lead scoring
Market reports
Mobile app for analytics
Mobile marketing
Mobile marketing/SMS
Personalised communication
Physical advertising
Platform-optimised design
Segmented flows
Smart recommendations
Smart recommendations/AI
Social media
Social media integration
Split testing (A/B)
Webhook
Website builder
Website monitoring
Product features in Sales Enablement Software
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
Reviews
Based on 12 reviews
Based on 13 reviews
Ease of use
4.8Highest
Collaboration with the supplier
4.8
Support and service
4.4Highest
Range of features
4.6Highest
Customisation and flexibility
4.0
Integration
4.3Highest
Value for money
4.5
How satisfied are you overall?
4.8Highest
Ease of use
4.6
Collaboration with the supplier
4.8
Support and service
4.1
Range of features
4.5
Customisation and flexibility
4.2Highest
Integration
3.8
Value for money
4.6Highest
How satisfied are you overall?
4.7
Reviews
Pros
A single platform for all parts of the customer journey. We have everything from website, forms, calendar booking to customer support after winning a deal.
User-friendly and simple
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
Sometimes it can be perceived as a bit slow. Requires bandwidth
Difficult to know which hubs we need.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
