ServiceDesk Plus
ServiceDesk Plus occurs in the following categories
Description of ServiceDesk Plus
Company size
What size of company is this software suitable for?
101-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about ServiceDesk Plus
Ease of use
Cooperation with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Range of functions
Dispatcher•
Large company (500+)•
Verified person•
Sweden•
December 2021
What do you like most?
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed. A complete product for ITSM
What do you like least?
Documentation does not always match the functionality of the product. Not enough granular role management for administrators.
What business-critical problems do you feel ServiceDesk Plus solves?
The right person gets the right case at the right time.
Ease of use
Cooperation with the supplier
Support and service
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Global IT Service Owner•
Large company (500+)•
Verified person•
Sweden•
November 2021
What do you like most?
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
What do you like least?
Integration with/between other ITSM systems.
What business-critical problems do you feel ServiceDesk Plus solves?
ServiceDesk Plus provides us with an end-to-end solution for our Global ServiceDesk where we can offer customised support and services for our entire organisation.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
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for this company?
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ServiceDesk Plus occurs in the following categories
ServiceDesk Plus product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Customer Service System
Case status
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
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