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Cuuma

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What is Cuuma?

Cuuma's customer service solution is a scalable package that can be tailored to your business needs, allowing you to choose individual products or integrate your entire company's communications. It's easy to use via a web browser, with no separate installation required. Truly seamless connectivity enables first-class encounters that both your staff and customers love. You'll streamline daily routines and save money. The intelligent switchboard often serves as the foundation of a company's customer service, allowing you to control calls, automate customer service steps and measure service quality.

Who is Cuuma suitable for?

Both small, medium and large companies will benefit from the solutions.

Company size

What size of company is this system suitable for?

1-500

Support

How can you contact the supplier?

Free trial

Can I get a free trial?

Yes

No

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Cuuma product features

Customer Service Software

Case status

Live chat

Phone

Prioritisation

Self-help

Smart division of labour

Standard reply

Statistics and reports

Tickets

Business Phone Systems

Integration with business systems (CTI)

Interactive voice response (IVR)

Landline numbers (geographic numbers)

Opening hours & time-based routing

Operator independence (number portability)

Queuing system

Response groups/queues (ACD)

Softphone

Transfer of ongoing calls

Voice menu with keypad selection

Voicemail (with voicemail-to-email)

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system suit me?

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