DealJourneyCRM
vs
Viskan

We chose DealJourney because we can see that their CRM is a very good fit for our business. In addition to what other CRM systems can offer, we get a good overview of the rental agreements we have with our customers, and a clearer distinction between one-off sales and recurring sales. This makes it easier to see what a customer is worth to us over time. And the fact that they are a Nordic company with staff who communicate in one of the Nordic languages and maintain close dialogue with us whenever we need it.

It’s easy to use and meets all our needs in terms of activities, pipeline management, subscription management, overviews and support cases. We save a lot of clicks compared to our old system (webCRM), and the DealJourney team is incredibly responsive and implements feedback and suggestions for improvement in no time at all.

What we like most about Viskan is the combination of a flexible platform and the opportunity to work more actively with our e-commerce. The new CMS has given us greater freedom to manage content and changes on our own, while the PIM and the campaign module give us good conditions to develop the offer to our customers. We also appreciate how smooth the flow feels for the customer. Since the launch, we have seen that the improved experience and performance has contributed positively to our conversion rate.

Viskan has been a key partner in our subscription business. Their platform handles the complexity we need - across multiple brands and markets - without us having to spend a lot of resources on technical operations. We particularly appreciate the flexibility: the subscription flows can be customised to our needs, whether for payment frequency, pauses or reactivations. Viskan understands Scandinavian e-commerce, and it shows - both in the product and in the co-operation.