Viskan

What do you like most?

Viskan has been a key partner in our subscription business. Their platform handles the complexity we need - across multiple brands and markets - without us having to spend a lot of resources on technical operations. We particularly appreciate the flexibility: the subscription flows can be customised to our needs, whether for payment frequency, pauses or reactivations. Viskan understands Scandinavian e-commerce, and it shows - both in the product and in the co-operation.

What do you like least?

Like all platforms, Viskan has areas for improvement. We would have liked to see a more automated solution for setting up subscriptions and campaigns. That said, we feel that Viskan listens to feedback and is continuously working to further develop the platform.

What business-critical problems do you feel Viskan solves?

We operate with multiple brands and markets in parallel, and Viskan allows us to manage this from a single platform. It reduces complexity significantly and frees up time that we can instead spend on product and customer experience.

What do you like most?

Personalised service and the flexibility and ability to adapt solutions to our needs. You never get a no, always a solution.

What do you like least?

Nothing we can think of, so far.

What business-critical problems do you feel Viskan solves?

A business-critical problem has been to be able to quickly update our range and customise the site without needing external help. Viskan makes it easy for us to work on the content ourselves.

What do you like most?

The best thing about the VISKAN E-Handelsplatform is that we experience it as almost one-stop shopping, The system solves the entire customer journey and keeps track of stock

What do you like least?

There are still too few API solutions for the system - this is especially true when we use a third-party solution for customer service - we would like to have a solution where all communication/comment fields on the customer can be synced directly with a contact centre solution - then we could use the contact centre solution for communication and everything we send will automatically be synced with VISKAN and the opposite case where we communicate from VISKAN is synced to the contact centre solution.

What business-critical problems do you feel Viskan E-handelsplattform solves?

Campaign management and subscription management