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DealJourneyCRM

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What is DealJourneyCRM?

Subscription first CRM system focused on the Nordic SaaS market. Modern CRM based on AI with a focus on SaaS companies' need for an overview of the customer journey and key metrics that increase the value of insights into customer needs, upsell potential, churn patterns, average customer value, lead conversions and much more.

Company size

What size of company is this system suitable for?

1-500

Support

How can you contact the supplier?

Free trial

Can I get a free trial?

Yes

No

What do others think of the system?

Reviews and ratings of DealJourneyCRM

Ease of use

Collaboration with the supplier

Support and service

Range of features

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Head of Office / IT Manager•

Small business (11-100)•

Verified reviewer•

Denmark•

October 2026

What do you like most?

Just how responsive the team at Dealjourney are, and how quickly our ideas and input are actually implemented in our system

What do you like least?

Misunderstandings and mistakes do happen from time to time – communication can be tricky!

What problems do you feel DealJourney CRM solves?

We have consolidated the solutions that were previously spread across several different systems into a single system. Furthermore, Dealjourney takes a more modern approach to CRM, which suits an organisation like ours very well.

Ease of use

Collaboration with the supplier

Support and service

Range of features

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

B2B Relationship Builder•

Micro business (1-10)•

Verified reviewer•

Norway•

August 2026

What do you like most?

People.

What do you like least?

DealJourney is such a small company. But perhaps that’s why it’s so innovative.

What problems do you feel DealJourney CRM solves?

Integration options.

Collaboration with the supplier

Support and service

Range of features

Integration

Value for money

How satisfied are you overall?

Sales Manager & Co-owner•

Micro business (1-10)•

Verified reviewer•

Norway•

July 2026

What do you like most?

We chose DealJourney because we can see that their CRM is a very good fit for our business. In addition to what other CRM systems can offer, we get a good overview of the rental agreements we have with our customers, and a clearer distinction between one-off sales and recurring sales. This makes it easier to see what a customer is worth to us over time. And the fact that they are a Nordic company with staff who communicate in one of the Nordic languages and maintain close dialogue with us whenever we need it.

What do you like least?

I have no complaints about them.

What problems do you feel DealJourney CRM solves?

CRM provides a good overview of annual and monthly sales by customer.

Ease of use

Collaboration with the supplier

Support and service

Range of features

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Frequently asked questions about DealJourneyCRM

Overview

DealJourney CRM is a CRM system specifically designed for SMEs. Like competitors such as Pipedrive and HubSpot, it offers an end-to-end platform to manage the customer journey from first contact to renewal. The system makes it easy to collect data on leads, customers and subscriptions in one place, providing better insight and the opportunity for proactive follow-up and upselling.

DealJourney CRM is used to manage the entire customer journey from leads to appointments and renewals. Throughout the process, the system monitors customer data, helping teams understand customer behaviour and adapt follow-up to reduce churn and increase the value of each customer relationship. Since we're a flexible system, it can be used for almost anything. If we don't have it, we can make it.

Evaluation

DealJourneyCRM is hosted in a data centre in Stockholm, Sweden, which ensures that personal data is kept within the GDPR scope. Access control is implemented through role-based or page-based rights at deal and record level. All communication is encrypted with TLS 1.3 and backups are taken daily and stored for 7 days. This gives you peace of mind when processing sensitive data.

DealJourneyCRM product features

CRM Software

API integration

Built-in reminders

Calendar and activity integration

Call directly from CRM (click-to-call)

Call lists

Contact/prospect management

Create documents & contracts

E-signature and contract management

Education

Email marketing module

Integrated and digitised sales processes

Lead generation via the web

Lead scoring

Lead tracking

Pipeline management

Reporting and real-time sales forecasts

Resellers

Sales dashboards and KPI tracking

Send newsletter from CRM

AI Tools

Data ingestion and pipeline support

Human-in-the-loop validation

Model management and MLOps

Multimodal handling

Result transparency (explainable AI)

Security and audit logging

Auto Dialer Software

Call recordings

Campaigns

Contact history

Dashboard

Statistics and analysis

Quoting Software

Convert quotes to invoices

Customer database

Digital signing

Event log

Integration modules

Quotation templates

Quote as PDF

Quote overview

Send by email

Support for household tax deductions

Field Sales Software

Budget forecast

Case management

Customer signing in the field

Data transfer

Interaction tracking

Manage leads

Personal profiles

Territory management

Customer Success Software

Automated analyses and reports

Automated calls to action

Calculates customer churn risk

Customer 360

Customer health scores

Dashboard

Dedicated customer success manager

Email synchronisation

Integration modules

Playbook

Revenue Management Software

Analysis tools

API

Automatic mailings

Billing

Churn management

Multiple currencies

Multiple payment methods

Self-service

Sales Enablement Software

Calendar integration and reminders

Contact and prospect management

Create documents and contracts

Dashboard

Email campaigns

Pipeline management

Sales forecasts

Statistics and reports

Subscription Management Software

Analysis tools

API

Automatic mailings

Churn management

Invoicing and payment

Multiple currencies

Multiple payment options

Price adjustments

Self-service

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