DealJourneyCRM
vs
webCRM
Overview
What type of system is DealJourneyCRM?
DealJourney CRM is a CRM system specifically designed for SMEs. Like competitors such as Pipedrive and HubSpot, it offers an end-to-end platform to manage the customer journey from first contact to renewal. The system makes it easy to collect data on leads, customers and subscriptions in one place, providing better insight and the opportunity for proactive follow-up and upselling.
What type of system is webCRM?
Sorry, no data yet.
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in CRM Software
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
Product features in Field Sales Software
Budget forecast
Case management
Customer signing in the field
Data transfer
Interaction tracking
Manage leads
Personal profiles
Territory management
Budget forecast
Case management
Customer signing in the field
Data transfer
Interaction tracking
Manage leads
Personal profiles
Territory management
Product features in Sales Enablement Software
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
Reviews
Based on 13 reviews
Based on 17 reviews
Ease of use
4.8Highest
Collaboration with the supplier
5.0Highest
Support and service
5.0Highest
Range of features
4.5Highest
Customisation and flexibility
4.9Highest
Integration
4.8Highest
Value for money
5.0Highest
How satisfied are you overall?
4.8Highest
Ease of use
4.6
Collaboration with the supplier
4.8
Support and service
4.8
Range of features
4.4
Customisation and flexibility
4.5
Integration
4.1
Value for money
4.6
How satisfied are you overall?
4.7
Reviews
Pros
Just how responsive the team at Dealjourney are, and how quickly our ideas and input are actually implemented in our system
We chose DealJourney because we can see that their CRM is a very good fit for our business. In addition to what other CRM systems can offer, we get a good overview of the rental agreements we have with our customers, and a clearer distinction between one-off sales and recurring sales. This makes it easier to see what a customer is worth to us over time.
And the fact that they are a Nordic company with staff who communicate in one of the Nordic languages and maintain close dialogue with us whenever we need it.
We work internationally and use webCRM across borders, which works really well. The system supports our need to have a unified platform where we can follow up on customers and candidates across markets. In addition, we have integrated it with our recruitment system, TalentTech, which makes our workflows even more streamlined. We also use webCRM to send out invitations to network meetings, which works easily and efficiently.
The best thing about webCRM is how intuitive and user-friendly it is - both for sales and finance. The platform is extremely flexible and allows us to customise workflows, dashboards and reporting to match our specific needs. This makes it easy to keep track of customer activities, sales pipeline and follow-ups. The Outlook integration and automatic reminders have really streamlined our processes and strengthened our collaboration across teams. In addition, the support is top notch - fast, competent and always helpful.
Reviews
Cons
Misunderstandings and mistakes do happen from time to time – communication can be tricky!
DealJourney is such a small company. But perhaps that’s why it’s so innovative.
The biggest drawback is that the system cannot generate statistics and reports across countries with automatic conversion to the same currency. This makes it difficult to compare performance across markets. In addition, we find that the built-in e-sign solution doesn't quite match our needs - so we are now integrating with Addo Sign, which gives us more options.
There are some features that take some getting used to, especially if you haven't worked with CRM systems before. But fortunately, webCRM compensates for this through good guides and easy access to support. Over time, this becomes an advantage because you can configure most things yourself without the need for external consultants.
