Sweet Systems
vs
Imbox
Sweet Systems
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Help Desk Software
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Reviews
Based on 14 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Great support from Sweet, flawless system with few interruptions
The system is very easy to work in and is incredibly helpful in keeping track of all cases. The new features that we will get when upgrading, will make the work more efficient. Automatic reminder emails etc.
Easy to use, efficient, increases sales and above all a wonderful support from ImBox for questions!
User-friendly with features customised to simplify case management. Onboarding and training on the tool free of charge and fast support.
Reviews
Cons
Duplication of images and files in case management
Duplicate files in the case difficult to keep track of. With each mailing to the customer, files/images are duplicated.
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