Sweet Systems
vs
Hubspot
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in CRM Software
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
Reviews
Based on 17 reviews
Based on 3 reviews
Ease of use
4.5
Collaboration with the supplier
4.9
Support and service
4.7
Range of features
4.5
Customisation and flexibility
4.5
Integration
4.7
Value for money
4.8
How satisfied are you overall?
4.8
Ease of use
4.7
Collaboration with the supplier
5.0
Support and service
4.3
Range of features
4.0
Customisation and flexibility
4.3
Integration
5.0
Value for money
3.3
How satisfied are you overall?
5.0
Reviews
Pros
The highly responsive support team, dedicated points of contact, the intuitive user interface, the ability to create your own automations, and the team’s openness and flexibility when it comes to customer requests
Great support from Sweet, flawless system with few interruptions
I’m really pleased that we can bring sales, marketing and customer service together on a single platform. It makes collaboration between our departments much easier. I also appreciate the wide range of integration options and the excellent training materials, which make it easier to get to grips with new features.
The best thing about HubSpot is its automation capabilities. I can easily set up email campaigns, build automated workflows and track how our leads progress through the customer journey. I also appreciate that marketing and sales can work within the same system.
Reviews
Cons
There isn’t much to criticise. A few minor features are missing, such as the ability to filter for empty values in the CRM, for example.
Duplication of images and files in case management
I find that the reporting options are sometimes a bit limited, particularly when we want to carry out more advanced analyses or customisations. The system can also become quite expensive once we start using more modules and features
It can be quite difficult to get to grips with the more advanced features. It takes time to set up complex automations and customised reports, and sometimes we need help from someone with more technical experience. Sunrise has been a great help in this regard.
