ServIT Center
vs
SugarCRM
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Product features in Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 9 reviews
Based on 13 reviews
Ease of use
4.4
Collaboration with the supplier
4.8
Support and service
4.7Highest
Range of features
4.3
Customisation and flexibility
4.9Highest
Integration
4.4Highest
Value for money
4.7Highest
How satisfied are you overall?
4.7
Ease of use
4.6Highest
Collaboration with the supplier
4.8
Support and service
4.1
Range of features
4.5Highest
Customisation and flexibility
4.2
Integration
3.8
Value for money
4.6
How satisfied are you overall?
4.7
Reviews
Pros
Easy to use and customisable to your business needs.
ServIT is easy to use and has good administration. But the best thing about ServIT is the support. ServIT has an incomparably fast and good support. No matter how complicated my question or problem is, I have received lightning-fast help
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
The only thing I can comment on is that it updates with a certain delay, so if my colleague has opened a case, but I have to answer the customer myself, I have to wait about 10 minutes before I can access the writing window in the case.
One wish is also that among the four icons at the top (i.e. "to handle"; "handle today"; "received today"; "closed today") "my cases" is added where you can quickly see how many you have.
There is nothing to criticise.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
