DealJourneyCRM
vs
SugarCRM
DealJourneyCRM
SugarCRM
Overview
What type of system is DealJourneyCRM?
DealJourney CRM is a CRM system specifically designed for SMEs. Like competitors such as Pipedrive and HubSpot, it offers an end-to-end platform to manage the customer journey from first contact to renewal. The system makes it easy to collect data on leads, customers and subscriptions in one place, providing better insight and the opportunity for proactive follow-up and upselling.
What type of system is SugarCRM?
Sorry, no data yet.
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in CRM Software
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Exsitec
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
Product features in Sales Enablement Software
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
Calendar integration and reminders
Contact and prospect management
Create documents and contracts
Dashboard
Email campaigns
Pipeline management
Sales forecasts
Statistics and reports
Reviews
Based on 13 reviews
Based on 13 reviews
Ease of use
4.8Highest
Collaboration with the supplier
5.0Highest
Support and service
5.0Highest
Range of features
4.5
Customisation and flexibility
4.9Highest
Integration
4.8Highest
Value for money
5.0Highest
How satisfied are you overall?
4.8Highest
Ease of use
4.6
Collaboration with the supplier
4.8
Support and service
4.1
Range of features
4.5
Customisation and flexibility
4.2
Integration
3.8
Value for money
4.6
How satisfied are you overall?
4.7
Reviews
Pros
Just how responsive the team at Dealjourney are, and how quickly our ideas and input are actually implemented in our system
We chose DealJourney because we can see that their CRM is a very good fit for our business. In addition to what other CRM systems can offer, we get a good overview of the rental agreements we have with our customers, and a clearer distinction between one-off sales and recurring sales. This makes it easier to see what a customer is worth to us over time.
And the fact that they are a Nordic company with staff who communicate in one of the Nordic languages and maintain close dialogue with us whenever we need it.
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
Misunderstandings and mistakes do happen from time to time – communication can be tricky!
DealJourney is such a small company. But perhaps that’s why it’s so innovative.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
