Software categories

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DealJourneyCRM
vs
SugarCRM

Company size

Number of employees

Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)

Platform

Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app

Price information

Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license

Product features in CRM System

API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers

Exsitec

Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads

Reviews

Based on 3 reviews

Based on 13 reviews

Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?

Reviews

Pros

An intuitive CRM with very good price-quality ratio. The team, especially Erik, is extremely helpful and educational, which makes both onboarding and daily use efficient and comfortable. Top class service.
DealJourney CRM delivers on all its promises. The system is very clear and user-friendly and has several fantastic features such as: customer lifecycle management, good KPI and leads overviews and not least a built-in function for tracking subscriptions. The system has good integrations, including with Fiken, which I really benefit from! And not least, there are more integrations on the way. Last but not least, the CRM system is very modern, unlike several other systems I've used. The team behind it is a well-composed team that really values customer service very highly. You can actually get hold of someone when you call and they are always very helpful if there is anything at all! This also made the onboarding process much better and easier than previous systems. I also appreciate the ability to cancel the system at any time if I don't need it (but I doubt that will happen). All in all, I highly recommend DealJourney CRM, I'm super happy with it!
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.

Reviews

Cons

We have no complaints about the solution, which is perfect for our use.
I would like more AI functions & a FAQ, but it is more up to me to educate myself in this brilliant system.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.