Smartplan
vs
LeadDesk
Smartplan
LeadDesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Workforce Management Software
Analysis tools
Contract management
Forecasts
KPIs
Payroll management
Reports
RTA handling
Scheduling
Strategic planning
Time reporting
Analysis tools
Contract management
Forecasts
KPIs
Payroll management
Reports
RTA handling
Scheduling
Strategic planning
Time reporting
Reviews
Based on 9 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Simple and easy for all users.
Smartplan has really made my work so much easier and smoother! Before, we had physical timesheets where the staff entered the times they had worked and I then had to sit and add up everyone's hours and check that they wrote correctly. But now I can see so easily how many hours the staff worked and the amount they earned. SO easy! Plus, scheduling is so easy now too! We tried a few different similar programmes but we were struck by the ease of use and flexibility of Smartplan!
Sorry, no data yet.
Reviews
Cons
Since the messaging feature was upgraded, we are happy.
I really can't think of anything I don't like about Smartplan!
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
