Quinyx
vs
LeadDesk
Quinyx
LeadDesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Workforce Management Software
Analysis tools
Contract management
Forecasts
KPIs
Payroll management
Reports
RTA handling
Scheduling
Strategic planning
Time reporting
Analysis tools
Contract management
Forecasts
KPIs
Payroll management
Reports
RTA handling
Scheduling
Strategic planning
Time reporting
Reviews
Based on 5 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
When enough users express a need, it is implemented in the system – in other words, Quinyx is driven by its users!
It is a logical programme that collects an incredible amount of data, which can be used to generate reports and follow-ups.
It is certainly possible to configure many custom settings that are unique not only to each employee but also to each contract template and, ultimately, to specific parts of the entire organisation. Trade union agreement rules are automatically reflected in the scheduling, and you can also control whether you want this to trigger a warning or create a block so that the rule cannot be breached. Furthermore, different trade union agreements can be applied in different units.
Quinyx is a WFM system that can be tailored to your specific business and collective agreement. It is a flexible system where you decide for yourself how detailed or general you want the timetable to be. It is user-friendly and does not require any prior specialist knowledge.
Sorry, no data yet.
Reviews
Cons
As there are so many layers and settings, it can sometimes be difficult to navigate. When you make changes (e.g. to a contract template), it is not possible to set a start date for these; instead, the changes apply retroactively, which means you have to create new contract templates if, for example, you change the calculation period.
Sometimes, faults that only affect individual customers can be resolved more quickly.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
