Lime CRM
vs
Imbox
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 152 reviews
Based on 2 reviews
Ease of use
4.4
Collaboration with the supplier
4.4
Support and service
4.5
Range of features
4.2
Customisation and flexibility
4.3
Integration
3.9
Value for money
3.9
How satisfied are you overall?
4.3
Ease of use
5.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
5.0
Customisation and flexibility
5.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0
Reviews
Pros
That there seem to be so many possibilities to mould lime in the way you want it
Simple and clear. Logical flows.
Easy to use, efficient, increases sales and above all a wonderful support from ImBox for questions!
User-friendly with features customised to simplify case management. Onboarding and training on the tool free of charge and fast support.
Reviews
Cons
The IT security level, but mainly because we are sitting on an older Lime solution that we are moving away from.
That I feel that some things that should be automatic/integrated require manual intervention from Lime staff and thus cost.
Sorry, no data yet.
