Timegrip
vs
LeadDesk
Timegrip
LeadDesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Workforce Management Software
Analysis tools
Contract management
Forecasts
KPIs
Payroll management
Reports
RTA handling
Scheduling
Strategic planning
Time reporting
Analysis tools
Contract management
Forecasts
KPIs
Payroll management
Reports
RTA handling
Scheduling
Strategic planning
Time reporting
Reviews
Based on 2 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
We had a good look at Planday, but ended up with Timegrip - and we haven't regretted it. The shift swap feature in the app works seamlessly and the SDR team quickly got into it. The overview of staffing versus needs gives us exactly the visibility we needed. Support is fast and pragmatic - you can tell it's a Danish product.
The overview of staffing vs. needs is great and employees have embraced the app for shift swaps and holiday requests. Automatic alerts for breaches of rest time and labour agreement rules provide peace of mind.
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Reviews
Cons
The desktop management part is slightly more complex than the app experience. But that's a minor thing - you get used to it quickly.
The administration part (desktop) is somewhat more complex compared to the app and it takes a little longer for new planners to learn the system. But once learnt, it's really efficient.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
