DealJourneyCRM
vs
LeadDesk
DealJourneyCRM
LeadDesk
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Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Auto Dialer Software
Automatic re-inflation
Call recordings
Campaigns
Contact history
Dashboard
Forwarding
IVR (Interactive voice response)
Statistics and analysis
Automatic re-inflation
Call recordings
Campaigns
Contact history
Dashboard
Forwarding
IVR (Interactive voice response)
Statistics and analysis
Reviews
Based on 12 reviews
Based on 2 reviews
Cooperation with the supplier
Support and service
Range of functions
Integration
Value for money
How satisfied are you overall?
Ease of use
Customisation and flexibility
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
We chose DealJourney because we can see that their CRM is a very good fit for our business. In addition to what other CRM systems can offer, we get a good overview of the rental agreements we have with our customers, and a clearer distinction between one-off sales and recurring sales. This makes it easier to see what a customer is worth to us over time.
And the fact that they are a Nordic company with staff who communicate in one of the Nordic languages and maintain close dialogue with us whenever we need it.
It’s easy to use and meets all our needs in terms of activities, pipeline management, subscription management, overviews and support cases. We save a lot of clicks compared to our old system (webCRM), and the DealJourney team is incredibly responsive and implements feedback and suggestions for improvement in no time at all.
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Reviews
Cons
DealJourney is such a small company. But perhaps that’s why it’s so innovative.
I have no complaints about them.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
