DealJourneyCRM
vs
LeadDesk
DealJourneyCRM
LeadDesk
Sorry, no data yet.
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Auto Dialer Software
Automatic re-inflation
Call recordings
Campaigns
Contact history
Dashboard
Forwarding
IVR (Interactive voice response)
Statistics and analysis
Automatic re-inflation
Call recordings
Campaigns
Contact history
Dashboard
Forwarding
IVR (Interactive voice response)
Statistics and analysis
Reviews
Based on 9 reviews
Based on 2 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
How satisfied are you overall?
Integration
Value for money
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
How fast the team in DealJourney is to fix deficiencies or customise as needed, there is very good follow-up during the onboarding process.
We chose DealJourney because it's a new, flexible and very effective tool for working with customer follow-up. Listening, solution-orientated and forward-looking are words that are easy to use when describing Erik and the team at DealJourney. We look forward to growing together with DealJourney.
Sorry, no data yet.
Reviews
Cons
Slightly lacking in marketing services compared to major players, desire and ability to have multiple pipelines.
Haven't found any of those yet.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
