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SupportCenter Plus

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SupportCenter Plus occurs in the following categories

Description of SupportCenter Plus

ManageEngine Support Center Plus is a web-based solution that helps organisations provide a superior customer experience. Organisations can efficiently manage support cases, account and contact information, service agreements, SLA management and knowledge base. Automate the process of creating, organising and tracking tickets into a seamless process with workflow automation.

Company size

What size of company is this software suitable for?

101-500+

Mobile app

Is there a mobile app?

Support

How can you contact the supplier?

Education

How can you train the customer?

Test period

Can I get a free trial?

Yes

No

Software from the same supplier

What other software does the supplier have?

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SupportCenter Plus occurs in the following categories

SupportCenter Plus product features

Helpdesk Systems

Automated case management

Dashboard with live tracking

Deviation management

Division of responsibilities

External HelpDesk

Integration support

Internal HelpDesk

Knowledge bank

Permission management

Priority function

Reminder function

SLA management

Statistics & Monitoring

Customer Service System

Case status

Handling time

Livechat

Phone

Priority function

Self-help

Smart division of labour

Standard reply

Statistics and reports

Tickets

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software suit me?

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