Assembled

Assembled is a cloud-based platform for support operations that combines workforce management with AI agents. It enables automated forecasting models, intelligent schedule generation, real-time analyses and control of human, BPO and AI agents via a central dashboard - ideal for efficiently fulfilling SLAs.

Assembled is aimed at medium-sized to large companies with complex support operations - especially contact centres with a mixed workforce of in-house, outsourcing partners and AI agents. It is used in industries such as fintech, SaaS, e-commerce and healthcare, by market leaders such as Stripe, Etsy and monday.com.