Sweet Systems
vs
Summera Support
Sweet Systems
Summera Support
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Field Service Management Software
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Reviews
Based on 15 reviews
Based on 13 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Value for money
How satisfied are you overall?
Integration
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
The highly responsive support team, dedicated points of contact, the intuitive user interface, the ability to create your own automations, and the team’s openness and flexibility when it comes to customer requests
Great support from Sweet, flawless system with few interruptions
Easy and self-instructional, and fast support
The simple yet functional layout and operation .
Reviews
Cons
There isn’t much to criticise. A few minor features are missing, such as the ability to filter for empty values in the CRM, for example.
Duplication of images and files in case management
No possibility to attach files to addresses/objects
With a lot of customers/users, it becomes a bit overwhelming at some points.
