Sweet Systems
vs
Summera Support
Sweet Systems
Summera Support
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Field Service Management Software
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Article register with prices
Checklist
Contract management
Customer portal - access to project status
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
GDPR support
GPS support
Log material consumption
Payroll/accounting integration
Project-linked expenditure recording
Quotation tool
Scheduling
Time reporting
Reviews
Based on 8 reviews
Based on 13 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Reviews
Pros
Sweet Automation is perceived as a very flexible platform with great opportunities for customisation. In the projects we have worked on, it has always been possible to find a solution, even when the needs have been quite specific. The platform feels stable and is limited more by your own imagination than by the functions.
Having an open and flexible platform allows you to develop according to specific requests, without being limited too much by fixed frameworks or predetermined features.
Easy and self-instructional, and fast support
The simple yet functional layout and operation .
Reviews
Cons
What we sometimes lack is more in-depth documentation and a clearer knowledge base. We do not have in-house developer expertise in the organisation and are therefore dependent on being able to read our way to solutions. There are basic descriptions of the functions, but more practical examples and guides would have been valuable.
Challenges in keeping to schedules and there are long lead times, creating unnecessary delays and inefficiencies in the process.
No possibility to attach files to addresses/objects
With a lot of customers/users, it becomes a bit overwhelming at some points.
