Sweet Systems
vs
Logitall
Sweet Systems
Logitall
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Software
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Pros
Great support from Sweet, flawless system with few interruptions
The system is very easy to work in and is incredibly helpful in keeping track of all cases. The new features that we will get when upgrading, will make the work more efficient. Automatic reminder emails etc.
Sorry, no data yet.
Reviews
Cons
Duplication of images and files in case management
Duplicate files in the case difficult to keep track of. With each mailing to the customer, files/images are duplicated.
Sorry, no data yet.
