Sweet Systems
vs
Kundo
Sweet Systems
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 7 reviews
Based on 6 reviews
Ease of use
Support and service
Value for money
How satisfied are you overall?
Ease of use
Support and service
How satisfied are you overall?
Value for money
Reviews
Pros
Having an open and flexible platform allows you to develop according to specific requests, without being limited too much by fixed frameworks or predetermined features.
Very user-friendly and smooth. Feels modern and easy to integrate with other systems. A big plus is Form Designer where we can create and edit our digital forms ourselves. I also really appreciate the support and staff at Sweet who are always accommodating, fast and helpful.
As a company, we feel that Kundo is extremely keen for us to be satisfied with the products and they are willing to spend a lot of time listening to our feedback and developing the services according to our needs. We are simply super satisfied!
Such a useful and user-friendly tool. Been working in it for many years now and what was good from the start just gets better and better.
Top marks also in contact with the support, always fast, nice and helpful! The best customer service I have come into contact with.
Reviews
Cons
Challenges in keeping to schedules and there are long lead times, creating unnecessary delays and inefficiencies in the process.
Satisfied with most things
Can't think of anything
Being invoiced in advance.
