Sweet Systems
vs
Dixa
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Service Software
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Pros
Sweet Automation is perceived as a very flexible platform with great opportunities for customisation. In the projects we have worked on, it has always been possible to find a solution, even when the needs have been quite specific. The platform feels stable and is limited more by your own imagination than by the functions.
Having an open and flexible platform allows you to develop according to specific requests, without being limited too much by fixed frameworks or predetermined features.
Sorry, no data yet.
Reviews
Cons
What we sometimes lack is more in-depth documentation and a clearer knowledge base. We do not have in-house developer expertise in the organisation and are therefore dependent on being able to read our way to solutions. There are basic descriptions of the functions, but more practical examples and guides would have been valuable.
Challenges in keeping to schedules and there are long lead times, creating unnecessary delays and inefficiencies in the process.
Sorry, no data yet.
