SuperOffice Service
vs
LeadDesk
SuperOffice Service
LeadDesk
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 20 reviews
Based on 2 reviews
Ease of use
4.3
Collaboration with the supplier
4.8
Support and service
4.7
Range of features
4.4
Customisation and flexibility
4.5
Integration
4.2
Value for money
4.5
How satisfied are you overall?
4.3
Ease of use
1.5
Collaboration with the supplier
1.0
Support and service
1.0
Range of features
1.0
Customisation and flexibility
1.0
Integration
1.0
Value for money
1.0
How satisfied are you overall?
1.0
Reviews
Pros
Provides a good overview of all incoming cases. Easy for users to work with.
Simple case management that creates good traceability. Easy to collaborate with others in the company by assigning the task.
Sorry, no data yet.
Reviews
Cons
A bit locked in functionality (for now).
I would like the small free text search to be broader. Our contact person at SO received my feedback with interest and commitment, looking forward to further development.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
