SugarCRM
vs
Campaign monitor / CM Commerce
SugarCRM
Campaign monitor / CM Commerce
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Marketing Software
Abandoned basket
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Create campaigns
Create forms
Dashboard
Design templates
Email marketing
Event scheduling
Landing page
Lead management
Lead scoring
Market reports
Mobile app for analytics
Mobile marketing
Mobile marketing/SMS
Personalised communication
Physical advertising
Platform-optimised design
Segmented flows
Smart recommendations
Smart recommendations/AI
Social media
Social media integration
Split testing (A/B)
Webhook
Website builder
Website monitoring
Abandoned basket
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Create campaigns
Create forms
Dashboard
Design templates
Email marketing
Event scheduling
Landing page
Lead management
Lead scoring
Market reports
Mobile app for analytics
Mobile marketing
Mobile marketing/SMS
Personalised communication
Physical advertising
Platform-optimised design
Segmented flows
Smart recommendations
Smart recommendations/AI
Social media
Social media integration
Split testing (A/B)
Webhook
Website builder
Website monitoring
Reviews
Pros
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
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Reviews
Cons
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
Sorry, no data yet.
SugarCRM
Campaign monitor / CM Commerce
