Add Ledningssystem
vs
SugarCRM
Add Ledningssystem
SugarCRM
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Case Management Software
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Automation and triggers
Case & response templates
Chat for customer and internal support
Customer service management & support
Customisable reports
Deviation management
Digital forms & self-service
Help desk functionality
Integration with ERP/CRM
Inventory and asset management
Knowledge base
Mobile-friendly interface
Real-time 360-degree overview
Self-service portal
Service management
SLA & escalation
Statistics & monitoring module
Sub-cases and delegation
Webhooks & API
Reviews
Based on 21 reviews
Based on 13 reviews
Ease of use
4.6
Collaboration with the supplier
4.7
Support and service
4.7Highest
Range of features
4.9Highest
Customisation and flexibility
4.8Highest
Value for money
4.6
How satisfied are you overall?
4.9Highest
Integration
4.7Highest
Ease of use
4.6
Collaboration with the supplier
4.8Highest
Support and service
4.1
Range of features
4.5
Customisation and flexibility
4.2
Value for money
4.6
How satisfied are you overall?
4.7
Integration
3.8
Reviews
Pros
We appreciate how the system creates clear structures in our processes. It gives us a good overview and makes it easy to follow up on activities and responsibilities. It required a short familiarisation period at the beginning, but we quickly got into the way of working.
The system is so easy to use, even for employees who do not work in it on a daily basis. Everything feels logically structured.
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
Can't think of anything concrete.
Everything works very well, so no major drawbacks.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
