ServIT Center
vs
ENIGX
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Product features in Customer Service Software
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Live chat
Phone
Prioritisation
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Based on 9 reviews
Based on 1 reviews
Ease of use
4.4
Collaboration with the supplier
4.8
Support and service
4.7
Range of features
4.3
Customisation and flexibility
4.9
Integration
4.4
Value for money
4.7
How satisfied are you overall?
4.7
Ease of use
5.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.0
Customisation and flexibility
5.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0
Reviews
Pros
Easy to use and customisable to your business needs.
ServIT is easy to use and has good administration. But the best thing about ServIT is the support. ServIT has an incomparably fast and good support. No matter how complicated my question or problem is, I have received lightning-fast help
That the platform has different levels of usability so that all layers of the organisation, regardless of the technical customer, can use it. There is an easy-to-use dashboard that is used by managers to create campaigns and an API that our technical team loves.
Reviews
Cons
The only thing I can comment on is that it updates with a certain delay, so if my colleague has opened a case, but I have to answer the customer myself, I have to wait about 10 minutes before I can access the writing window in the case.
One wish is also that among the four icons at the top (i.e. "to handle"; "handle today"; "received today"; "closed today") "my cases" is added where you can quickly see how many you have.
There is nothing to criticise.
That there will be less human contact, but this is more general for AI.
