Herodesk
vs
ServiceDesk Plus
Herodesk
ServiceDesk Plus
Company size
Number of employees
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microenterprises (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 1 reviews
Based on 2 reviews
Ease of use
5.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.0
Customisation and flexibility
4.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0
Ease of use
4.5
Collaboration with the supplier
5.0
Support and service
4.0
Range of features
5.0
Customisation and flexibility
4.0
Integration
3.5
Value for money
5.0
How satisfied are you overall?
4.5
Reviews
Pros
What I appreciate most about Herodesk is the combination of ease of use and flexibility. The platform gives us a strong overview of customer dialogue across channels, and the automation options have made it much easier to scale our support without compromising on quality. At the same time, the implementation has been fast and the adoption in the team has been high.
Servicedesk Plus comes predefined to fulfil incident management. Possibilities to change content and functionality as needed.
A complete product for ITSM
ServiceDesk Plus works really well for request, incident, problem and change management. There is a plethora of features that are not used but supported by the product.
Reviews
Cons
There are a few advanced features, especially in reporting and workflow setup, that take some getting used to in order to fully utilise. We've also found that some customisations require dialogue with support, but they have been quick to help.
Documentation does not always match the functionality of the product.
Not enough granular role management for administrators.
Integration with/between other ITSM systems.
