Nilex
vs
Front
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Reviews
Pros
The simplicity and ease of use of the SSP. It makes it very easy to teach our customers how we want them to register their tickets.
That it is an easy system to work in for caseworkers and administrators to develop it.
Sorry, no data yet.
Reviews
Cons
Configurations. I think there is a good chance to reorganise how the settings are presented to make it easier for a SuperAdmin to go in and make the changes they want. Then we miss an easier integration to send out tickets by email in a smoother way.
Trying to keep a steady introduction of different things that you want to do with the system.
Sorry, no data yet.
