ENIGX
vs
Nilex
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Internal help desk
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
Reviews
Based on 1 reviews
Based on 2 reviews
Ease of use
5.0
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.0
Customisation and flexibility
5.0
Integration
5.0
Value for money
5.0
How satisfied are you overall?
5.0
Ease of use
4.5
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.5
Customisation and flexibility
4.5
Integration
4.0
Value for money
3.5
How satisfied are you overall?
4.5
Reviews
Pros
That the platform has different levels of usability so that all layers of the organisation, regardless of the technical customer, can use it. There is an easy-to-use dashboard that is used by managers to create campaigns and an API that our technical team loves.
The simplicity and ease of use of the SSP. It makes it very easy to teach our customers how we want them to register their tickets.
That it is an easy system to work in for caseworkers and administrators to develop it.
Reviews
Cons
That there will be less human contact, but this is more general for AI.
Configurations. I think there is a good chance to reorganise how the settings are presented to make it easier for a SuperAdmin to go in and make the changes they want. Then we miss an easier integration to send out tickets by email in a smoother way.
Trying to keep a steady introduction of different things that you want to do with the system.
