Lynes
vs
LeadDesk
Company size
Number of employees
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Microbusinesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in Call Center Software
Calendar synchronisation
Call recording
IVR menu with keypad options
Queue management
Recorded messages
Reports and statistics
Softphone
Voicemail
Calendar synchronisation
Call recording
IVR menu with keypad options
Queue management
Recorded messages
Reports and statistics
Softphone
Voicemail
Reviews
Based on 11 reviews
Based on 2 reviews
Ease of use
4.9
Collaboration with the supplier
5.0
Support and service
5.0
Range of features
4.9
Customisation and flexibility
4.6
Integration
4.7
Value for money
5.0
How satisfied are you overall?
4.9
Ease of use
1.5
Collaboration with the supplier
1.0
Support and service
1.0
Range of features
1.0
Customisation and flexibility
1.0
Integration
1.0
Value for money
1.0
How satisfied are you overall?
1.0
Reviews
Pros
The development is moving forward at a rapid pace. Feels like a modern solution that understands the needs and what will be important functions in the future for companies.
Like that it is more than "just" switchboard services and can cover more needs.
The system is very user-friendly and smooth for both users and administrators. The switchboard is modern and mobile-friendly, making it easy to handle calls. I also appreciate the fast and helpful support.
Sorry, no data yet.
Reviews
Cons
That everything is not web-based as before. Where we could manage everything from our customers, to quotes, contracts, etc.
Tested all the gears and today there is nothing I do not like.
customer service and tricky contracts
This is not the same company as 5 years ago.
Very dodgy contracts and systems: if you buy something it is added straight away, if you remove something they continue to bill even though it is removed from the system and the customer is not using it, you have to notify them in writing 2 weeks before the next month. Every month (without exception) they overbill, which is both time and energy consuming to try to correct.
They charge per account, not number of agents logged in. Admin account is 1000 SEK extra.
They charge thousands for the number of numbers you call, and a dialer costs 1000 SEK a month.
Phone numbers are locked for 6 months.
You can get all this included, for a fraction of the cost of competitors who actually answer and care about their customers.
